How can we help?
Find answers in the documentation, report a problem, or suggest an improvement. For anything else, email us at info@vsoftsol.com.
Most questions are answered in the docs
Installation, upgrades, ports, backups, sizing and troubleshooting are covered step by step.
Syslog Manager troubleshooting
Service won’t start, dashboard unreachable, no messages arriving, or messages not parsed.
DOCSNetwork Backup guide
Installing, adding Cisco devices, schedules, and Full System Backup & Restore.
UPDATESLatest versions & fixes
Many issues are already fixed in a newer release. Check the release notes before reporting.
Report a problem or request a feature
Reports are handled through GitHub Issues. Each link opens a short form with the right questions already filled in. A free GitHub account is required.
Help us fix it faster
A good report includes:
- The product version and your Windows version.
- What happened, what you expected, and the steps that lead to it.
- Any error text or log lines. For Syslog Manager, check the Windows Event Log (Application log, source “VSoftSol Syslog Manager”).
Found a security issue?
Please don’t post the details publicly. Report it privately using GitHub’s private vulnerability reporting — only the maintainers can see it — or email info@vsoftsol.com with “Security” in the subject. Include the product, version and steps to reproduce; we’ll confirm receipt and keep you updated while we fix it.
Like the tools?
Vision Software Solutions is independently built and maintained. If these tools save you time, you can support ongoing development.